Quality Is All About Leadership – Video Story

Business people in office

ASQ member  talks about how quality in the service industry is still a new and developing concept, and how proper management must be in place to make company-wide improvements:

Open below link to see video:

http://www4.asq.org/qualityforlife/work-stories/quality-is-all-about-leadership—video-story.html

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By Source Management Systems Consulting