The Quality Management Plan defines the acceptable level of quality, which is typically defined by the customer, and describes how the project will ensure this level of quality in its deliverables and work processes. Quality management activities ensure that:

• Products are built to meet agreed- upon standards and requirements
• Work processes are performed efficiently and as documented
• Non-conformances found are identified and appropriate corrective action is taken

Quality Management plans apply to project deliverables and project work processes. Quality control activities monitor and verify that project deliverables meet defined quality standards. Quality assurance activities monitor and verify that the processes used to manage and create the deliverables are followed and are effective.

Quality Plan Components
The Quality Management Plan describes the following quality management components:

• Quality objectives
• Key project deliverables and processes to be reviewed for satisfactory quality level
• Quality standards
• Quality control and assurance activities
• Quality roles and responsibilities
• Quality tools
• Plan for reporting q uality control and assurance problems

Rationale/Purpose
The purpose of developing a quality plan at the Stage 3 level is to elicit the customer’s expectations in terms of quality and prepare a proactive quality management plan to meet those expectations.

The Quality Management Plan helps the project manager determine if deliverables are being produced to an acceptable quality level and if the project processes used to manage and create the deliverables are effective and properly applied.

Who is involved
Project Manager
Project Team
Customer
Project Sponsor

Result
Quality Management Plan segment of the Project Plan