TQM can be defined as the management of initiatives and procedures that are aimed at achieving the delivery of quality products and services.
A number of key principles can be identified in defining TQM, including:
Executive Management – Top management should act as the main driver for TQM and create an environment that ensures its success.
Training – Employees should receive regular training on the methods and concepts of quality.
Customer Focus – Improvements in quality should improve customer satisfaction.
Decision Making – Quality decisions should be made based on measurements.
Methodology and Tools – Use of appropriate methodology and tools ensures that non-conformances are identified, measured and responded to consistently.
Continuous Improvement – Companies should continuously work towards improving manufacturing and quality procedures.
Company Culture – The culture of the company should aim at developing employees ability to work together to improve quality.
Employee Involvement – Employees should be encouraged to be pro-active in identifying and addressing quality related problems.